X-ray Tube Head Failure: Repair Or Replace?

This writer recently had a discussion with a Dentist who was faced with a hefty service bill. An x-ray head had failed in his office, and the cost of the replacement head was $3500.00. He had inquired about the cost of a new machine, and was given a quote of $5000. What should he do?

Many factors play into the decision of whether to replace or repair damaged equipment; the age of the machine, condition, service history, etc. These factors should be considered before any repair, but x-rays pose a special consideration because they are generally so long-lived, and the repair bills are usually so high.

In my opinion, if the x-ray machine is out of warranty, and the tube head fails, the entire machine should be replaced. Note that many x-ray machines have an extended, pro-rated warranty on the x-ray tube head. This tube head warranty varies greatly from manufacturer to manufacturer, but 5 years is a general guideline.

Now, it’s true that x-ray generator technology hasn’t changed much in the last 5 years, but ultimately replacement is probably the best use of your money. There is no telling what kind of strain a tube head failure may have placed on the x-ray’s circuit board and power supply, and a failure of either of these components at a later date is likely to push the cost of repair past the cost of replacement.

Replacement also gives you the opportunity to lease the new machine, something you can’t do with a repair. In addition, the new machine will come with a new warranty. Generally, it’s better to repair than replace, but not when it comes to tube heads.

Posted by Ryan